At Cryptoplat, we are committed to protecting your privacy and handling your personal data with transparency, integrity, and care. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the Cryptoplat platform. By using Cryptoplat, you agree to the collection and use of your information as described in this Privacy Policy.
Cryptoplat is a cryptocurrency trading platform operated and headquartered at: ITF Tower, 140/41, 19th Floor Suriyawong, Bang Rak Bangkok 10500, Thailand
2.1 INFORMATION YOU PROVIDE DIRECTLY When you create an account and use Cryptoplat, we collect: - Full name - Email address - Phone number - Date of birth - Residential address - Government-issued identification documents (passport, national ID, driver's licence) - Selfie or live photo for identity verification - Bank account or payment method details
2.2 INFORMATION COLLECTED AUTOMATICALLY
When you access and use the Cryptoplat platform, we automatically collect: - IP address and geolocation data - Device type, browser type, and operating system - Pages visited and features used on the platform - Trading history and transaction records - Login timestamps and session duration - Cookies and similar tracking technologies
2.3 INFORMATION FROM THIRD PARTIES
We may receive information about you from: - Identity verification service providers - Blockchain analytics and AML screening tools - Payment processors and banking partners - Publicly available data sources
We use your personal information for the following purposes:
3.1 ACCOUNT AND SERVICE MANAGEMENT
- To create and manage your Cryptoplat account - To verify your identity and complete KYC requirements - To process trades, deposits, and withdrawals - To provide customer support and respond to enquiries - To send you transaction confirmations and account notices
3.2 SECURITY AND COMPLIANCE
- To detect, prevent, and investigate fraud and suspicious activity - To comply with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) obligations - To meet our legal and regulatory reporting requirements - To enforce our Terms of Service and Trade Policy
3.3 PLATFORM IMPROVEMENT - To analyse user behaviour and improve platform features - To monitor platform performance and fix technical issues - To conduct research and develop new services
3.4 COMMUNICATIONS - To send you important updates about your account - To notify you of changes to our policies or platform - To send promotional communications where you have given consent (you may opt out at any time)
We process your personal data on the following legal bases:
- Contractual necessity — to fulfil our obligations to you under our Terms of Service - Legal obligation — to comply with applicable laws including KYC, AML, and financial regulations - Legitimate interests — to prevent fraud, improve our services, and protect our platform - Consent — for marketing communications and non-essential cookies where required
5.1 Cryptoplat does not sell your personal data to third parties.
5.2 We may share your information with:
REGULATORY AND LAW ENFORCEMENT AUTHORITIES We may disclose your information to regulatory bodies, law enforcement agencies, or government authorities where required by law or to comply with legal obligations, including AML and CTF reporting requirements.
IDENTITY VERIFICATION PROVIDERS We share identification documents with trusted third-party KYC service providers to complete your identity verification.
TECHNOLOGY AND INFRASTRUCTURE PARTNERS We work with cloud hosting providers, cybersecurity firms, and platform infrastructure partners who process data on our behalf under strict data protection agreements.
BLOCKCHAIN ANALYTICS PROVIDERS We use blockchain analytics tools to screen transactions for AML compliance. These providers may access your transaction data as part of this screening process.
BUSINESS TRANSFERS In the event of a merger, acquisition, or sale of Cryptoplat's business, your personal data may be transferred to the acquiring entity as part of the transaction.
6.1 We retain your personal data for as long as necessary to:
- Maintain your account and provide our services - Comply with legal and regulatory obligations - Resolve disputes and enforce our agreements
6.2 KYC and transaction records are typically retained for a minimum of 5 years following account closure in accordance with Thailand's AML regulations. 6.3 When your data is no longer required, we will securely delete or anonymise it.
7.1 Cryptoplat implements industry-standard security measures to protect your personal data, including:
- SSL/TLS encryption for all data transmitted to and from the platform - AES-256 encryption for data stored at rest - Multi-factor authentication options for account access - Regular security audits and penetration testing - Cold storage for the majority of user funds - 24/7 security monitoring and intrusion detection
7.2 Despite our best efforts, no security system is completely impenetrable. You are responsible for maintaining the security of your account credentials. Please notify us immediately if you suspect any unauthorised access to your account.
8.1 Cryptoplat uses cookies and similar technologies to:
- Maintain your login session - Remember your platform preferences - Analyse platform usage and performance - Detect and prevent fraudulent activity
8.2 TYPES OF COOKIES WE USE
Essential Cookies — Required for the platform to function. These cannot be disabled. Analytics Cookies — Help us understand how users interact with our platform. These are collected in aggregate form. Security Cookies — Used to detect and prevent fraud and unauthorised access.
8.3 You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.
9.1 Subject to applicable law, you have the following rights regarding your personal data:
RIGHT TO ACCESS You may request a copy of the personal data we hold about you at any time.
RIGHT TO RECTIFICATION You may request that we correct any inaccurate or incomplete personal data we hold about you.
RIGHT TO ERASURE You may request deletion of your personal data where we no longer have a legitimate reason to retain it. Note that we may be required to retain certain data to comply with legal obligations.
RIGHT TO RESTRICT PROCESSING You may request that we limit how we use your data in certain circumstances.
RIGHT TO DATA PORTABILITY You may request a copy of your personal data in a structured, machine-readable format.
RIGHT TO OBJECT You may object to our processing of your data where we rely on legitimate interests as our legal basis.
RIGHT TO WITHDRAW CONSENT Where you have given consent for us to process your data, you may withdraw that consent at any time.
9.2 To exercise any of your rights, please contact us at:
10.1 Cryptoplat is headquartered in Thailand. Your personal data may be processed and stored in Thailand or in other countries where our service providers operate.
10.2 We ensure that all international transfers of personal data are conducted in accordance with applicable data protection laws and with appropriate safeguards in place to protect your information.
11.1 Cryptoplat's services are not directed at or intended for use by individuals under the age of 18.
11.2 We do not knowingly collect personal data from individuals under 18. If we become aware that we have collected data from a minor, we will take immediate steps to delete that information.
11.3 If you believe a minor has created an account on Cryptoplat, please contact us immediately at privacy@cryptoplat.online
12.1 The Cryptoplat platform may contain links to third-party websites or services.
12.2 Cryptoplat is not responsible for the privacy practices of any third-party sites. We encourage you to review the privacy policies of any third-party services you access through our platform.
Headquarters: ITF Tower, 140/41, 19th Floor Suriyawong, Bang Rak Bangkok 10500, Thailand
Cryptoplat — Safe. Reliable. Fast.
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